(817) 821-7752  zacdimple@yahoo.com

SUMMARY

Strategic, customer-centric, and results-driven technology leader with 25+ years of experience leading global, high-performing teams across AI/ML, personalization, fraud detection, data engineering, and cloud-scale platforms. Proven expertise in scaling distributed teams, driving AI-driven automation, LLM adoption,  Agentic AI, and delivering scalable, customer-focused solutions that drive conversion and enhance customer experience. Spearheaded strategic digital transformation initiatives, aligning technology with business objectives to deliver scalable solutions in enterprise, e-commerce, and SaaS environments, managing complex platform rewrites, cloud migrations, and optimizing systems for high conversion and performance. Deep technical proficiency in AWS and Oracle Cloud, architecting scalable data processing systems, AI/ML, SaaS platforms, and enterprise IT. Exemplary track record of high-velocity, needle-moving software delivery in fluid and fast-paced cloud environments. A creative and strategic leader with experience spanning development, research, DX, product & program management, UX, QA, DevOps, and SRE. Passionate about building and mentoring diverse teams to deliver top performance in high-velocity cloud environments and fostering collaboration across global organizations while ensuring compliance with industry standards and driving development efficiencies, business growth, and innovation.

KEY ACCOMPLISHMENTS 

• Directed the V1 development of a high-volume SaaS approval system for Oracle Fusion Cloud ERP, contributing to $1 billion in annual revenue. Led full-stack development using technologies like Java, Helidon, Node.js, React, and Oracle JET. Spearheaded UI/UX design, ensured scalability, security, and compliance, and automated CI/CD pipelines, driving engineering excellence and reducing release cycle times by 40%. Collaborated extensively with senior stakeholders, product managers, UX designers, and security teams to deliver integrated, high-performance solutions to drive innovation in OCI data services and executive-level customer engagement. Recruited and scaled an agile, distributed team across India, Canada, Mexico, and the US, delivering a robust, cloud-native solution while managing product roadmaps, customer engagements, executive demos, and regulatory adherence.
• Directed strategic migrations and tech innovations across PlayStation’s legacy platform, including digital transformation to to AWS, driving scalability, operational efficiency, and user engagement. Directed multiple full-stack, DevOps, and SRE teams, improving operational resilience and accelerating PS5 game launches. Achieved 99.9% uptime and reduced incident response times by 35% through proactive monitoring and robust deployment practices, supporting EA and Naughty Dog studios, which generated over $1.5B globally annually.
• Directed Workday’s UI, services, research, and developer productivity teams, spearheading strategic initiatives such as migrating the monolithic application and services into a Single Codeline, transitioning the front-end to a CDN, and developing independent microservices on AWS and the Workday Cloud. These efforts enhanced performance, scalability, and user experience, supporting mission-critical applications and contributing to $3.7 billion in subscription revenue while ensuring the robustness of Workday’s cloud solutions. Improved Workday’s development process, reducing development-to-deployment efficiency by 75% while ensuring high-quality software delivery.
• Headed the development and operations of a highly scalable, distributed e-commerce site with end-to-end services for affiliates, marketplace, sellers, orders, payment systems, fulfillment, and support, managing 50M+ daily page views and 1B+ products while driving internationalization efforts, increasing revenue by 20%.
• Directed the strategic overhaul of CafePress’ e-commerce platform, transforming it into a social media-driven business, scaling it to support $200M in revenue, leveraging AWS to enhance scalability and reliability, resulting in a 30% boost to transaction volume, boosting mobile conversion by 35%, and increasing content by 30%, leading to a 2-3% overall revenue increase. Expertise in user acquisition, engagement, and retention strategies.
• Personalization & AI/ML, including integrating ML-driven recommendations and predictive analytics.
• Led internationalization and localization efforts for CafePress, extending the core platform into global markets with multiple currencies and languages, immediately adding 20% incremental revenue. Co-authored a high-performance e-commerce search engine that scaled CafePress from 10M to 1B products, delivering fast, highly relevant, dynamically ranked results. Drove thousands of full-stack improvements, ensuring high performance and scalability for a platform grossing over $1B annually.
• Led privacy engineering efforts for SaaS applications at CafePress, Workday, and PlayStation, ensuring compliance with GDPR, HIPAA, ISO, SOC, and OWASP standards, establishing security compliance as a core principle across teams.
• Experienced in agile product, project, and scrum management, leading cross-functional teams across engineering, product, UX, partnerships, marketing, and category management. Built and mentored high-performing, geographically distributed teams, fostering a culture of collaboration, continuous learning, and operational excellence through strategic initiatives.

EXPERIENCE

Oracle (Redwood shores, CA)  Jan 2021 – Present

Director of Engineering  

Headed the development of a high-volume, cloud-native SaaS approval system from scratch, driving innovation in OCI data services and ensuring scalability, security, and compliance. Led end-to-end roadmap management, agile development, CI/CD automation, and production deployments while collaborating with global teams across product, UX, QA, PM, and infrastructure. Built shared microservices for Approvals and client-side applications using Kubernetes and containerized strategies on OCI for efficient deployment. Engaged with senior stakeholders, customers, and technical leaders to align goals, communicate progress, and conduct demos. Managed recruitment, mentorship, and expansion of a distributed team across multiple geographies, ensuring cohesive project delivery and adherence to regulatory requirements. Leveraged technologies such as Java, Helidon, Jersey, Jackson, JDBC, Python, JavaScript, Node.js, Kafka/OSS, SQL, Oracle Database, SQL Server, Log4j, Mockito, Bash, JUnit, Identity and Access Management, Nginx, Docker, Kubernetes/OKE, Jenkins, VB, JET, Maven, Gradle, Oracle Cloud, Spectra, Redwood,AWSFABS, Fusion, and FaaS.

• Spearheaded the feature execution and delivery of high volume Saas approval services by aligning objectives, priorities, trade-offs, and risks, collaborating with customer, product, design, security, and senior technical resources, ensuring high availability, scalability, and security. Managed roadmap planning, recruitment, mentorship, and the expansion of a distributed team. Built and scaled a distributed team through strategic hiring, mentoring, and career development, fostering high morale and technical excellence.Worked closely with SVPs, engineers, customers, product managers, UX, security, and legal teams to ensure cohesive project progress and alignment.
• Directed full-stack v1 product development with Identity and Access Management for web applications and microservices, emphasizing high-quality software development practices, including unit testing, code reviews, and continuous integration. Led the development of the Fusion Applications Approvals engine and Configuration UI using Spectra and Redwood components. Directed the implementation of containerized cloud-native architectures on Kubernetes and AWS.
• Explored the adoption of Agents, LLMs, and deep learning models for intelligent automation. Partnered with cross-functional teams to align AI initiatives with business objectives, ensuring impact and scalability.
• Drove efficiencies in product development through automation, including FAaaS environment provisioning and configuration with Jenkins pipelines. Managed development, operations, delivery, troubleshooting, customer communication, and metrics to ensure overall team success. Integrated AI/ML strategies for enhancing product search.

PlayStation (San Mateo, CA)  June 2017 – Nov 2020

Head of Engineering  

Directed the platform development, developer experience, and operations of the PlayStation Partner platform, overseeing high-availability distributed systems for the US market. Spearheaded roadmap planning using SaFe agile methodologies, project management, and technical product management, while managing a distributed team of engineers and managers. Established strong partnerships with leading game studios like EA and Naughty Dog to drive innovation and elevate the gaming experience. Led full-stack development and operations for the platform, overseeing DevOps and SRE teams, and driving feature development for subscribers, customer service, and marketing. Managed critical infrastructure initiatives, including legacy tech migration to AWS and expediting PS5 game launches, supporting game studios and subscribers, including those generating $1.5 billion+ annually. Ensured seamless game launches while scaling teams and operations to meet high-performance and reliability standards.

• Designed and implemented large-scale distributed systems to handle millions of concurrent users. Spearheaded the overhaul of PlayStation’s distributed platform, driving collaboration across cross-functional teams and implementing engineering best practices that resulted in a 25% increase in system uptime, 30% reduction in latency, and 15% improvement in customer satisfaction. Enhanced product delivery speed by 40% through CI/CD, while ensuring compliance with GDPR and HIPAA standards. Mentored engineering managers, cultivating leadership and improving employee retention by 20%.
• Orchestrated the migration of legacy PlayStation Partner applications to AWS, leveraging Java, Spring Boot, OAuth, Docker, Kubernetes, and other modern technologies. Built and scaled multi-region cloud deployments leveraging AWS, Kubernetes, and serverless technologies.Implemented scalable, secure, and compliant SaaS platforms, ensuring adherence to industry standards like GDPR and PCI DSS.
• Led the design and deployment of a scalable PlayStation Partner platform, improving upload times by 30% and system availability by 25% through AWS S3, Lambda, and event-driven architectures. The platform also supported high-traffic marketing initiatives, driving engagement and supporting key product launches.
• Implemented secure coding practices, led regular security audits, and conducted penetration testing to ensure platform security. Established robust monitoring and incident response procedures, improving SLAs by 40% and streamlining on-call responsibilities.
• Optimized legacy systems by eliminating bottlenecks and enhancing performance through database query optimization and AWS migration. Integrated third-party IDP systems and adopted OAuth for backend services, achieving 40% improvement in SLAs, 50% increase in product subscriptions, and 95% reduction in customer issues. Explored adoption of LLM-based natural language processing solutions for customer support automation.
• Led the development of AWS cloud architecture to support high-availability, scalable, and secure SaaS systems, overseeing roadmap planning, recruitment, and team expansion. Fostered alignment across senior leaders, engineers, customers, and legal teams to ensure seamless project progress.Drove cross-functional collaboration with product managers, customer support, and business stakeholders to align engineering with strategic goals.

Workday (Pleasanton, CA)  2015 – June 2017

Senior Software Engineering Leader Led the development and operations for  Workday Web services, UI, Infrastructure, and research teams, I spearheaded initiatives to enhance development efficiency, productivity, security, and performance across Workday’s cloud-based human capital and financial management applications. Overseeing teams of 10-40 engineers and managers, I focused on improving the scalability and performance of Workday’s client and microservices architecture. Leveraging technologies like Java, Spring Boot, JavaScript, jQuery, HTML5, CSS, Node.js, Bamboo, GWT, Typescript, Kotlin, and more, I led the migration of Workday’s monolithic application into single code line and independent microservices, enhancing front-end application development and release processes.

• Led development and project management efforts for initiatives such as migration to independent microservices, NLP speech-to-text chatbots to replace search, and research cutting-edge front-end technologies. Led the end-to-end redesign of a high-throughput content distribution platform, reducing latency by 30% and improving system uptime by 25%.
• Established world-class tooling and processes for continuous delivery/deployment in a microservices high-scale cloud environment, improving development-to-deployment efficiency by 75%.
• Collaborated with senior engineering and operations leaders to ensure rapid adoption of new standards for development productivity, release engineering, and SOC compliance. Led teams to launch multiple large-scale projects, including Workday front-end services on Private Cloud, Public Cloud, and AWS, Websockets for Workday, Workday logging microservice, and integrations with Workday acquisitions like Gridcraft and Media Core.
• Built and mentored a lean team of full-stack engineers, transforming QA engineers into full-stack roles. Developed, collected, and evaluated KPIs for engineering and operational efficiency, performance, reliability, supportability, recoverability, team capacity, and performance.

Cafepress.com  (San Mateo, CA) 2006 – 2015

Director of Engineering 

As Director of Engineering, I led strategy, development, and operations for the Marketplace, Seller, and Search verticals, managing onshore and offshore engineering, QA, and build/deploy teams. I drove the end-to-end growth of CafePress.com, a top e-commerce destination, ensuring system reliability, scalability, and performance for over 50M+ page views per day. Reporting directly to the President of CafePress.com, I was responsible for strategy, budgeting, planning, recruiting, and executing all engineering initiatives across the retail platform. I partnered with marketing, GTM, and business teams to define strategic priorities, optimize the customer experience, and drive revenue growth. To improve cost efficiency and scalability, I led a large-scale cloud migration, working closely with Network Operations to reduce AWS costs by 60% and overall software expenses by 25%, ensuring high availability, performance, and compliance. Architected and implemented an AI-driven recommendation system for content discovery, increasing engagement by 20%.I spearheaded the CafePress Developer Platform strategy, leading the integration of Google/Amazon product feeds, consolidating subsidiary systems, and optimizing multi-platform e-commerce partnerships. My leadership in data pipelines and analytics enabled real-time integrations with Amazon Marketplace, Walmart, eBay, PLA, Newegg, Groupon, and LivingSocial, significantly improving operational efficiency and seller engagement. Drove AI/ML-driven initiatives in recommendation engines and fraud detection, enhancing personalized shopping experiences and reducing fraudulent transactions, contributing directly to increased revenue and customer satisfaction.Played a key strategic role in driving operational efficiency by hiring top engineering talent, optimizing workflows, and implementing agile development methodologies, leading to faster feature velocity and improved time-to-market. My hands-on leadership extended to mentoring engineers, conducting architecture reviews, and defining software and data engineering best practices. As Engineering Lead, I was the primary full-stack developer on high-impact projects, including Gift Certificates, new payment methods, traffic attribution tracking, and major retail UX redesigns. I also co-authored CafePress’s in-house search engine, which became the core of the e-commerce platform, scaling to hundreds of requests per second and supporting over $1B in transactions. In 2014, I led the development of a next-generation AI-powered search engine using Elasticsearch, significantly improving search relevance, performance, and conversion rates.

My expertise spans Java, Ruby, C#, Spring Boot, JavaScript (Node.js, jQuery), Elasticsearch, Lucene, AWS (Redshift, Lambda, EC2, S3), Selenium WebDriver, AI/ML-driven Recommendations, Fraud Detection Systems, ETL Pipelines, Developer Platforms, Scalable Cloud Architecture, Cost Optimization, and Agile Strategy.

EARLIER EXPERIENCE 2000 – 2006   

After earning my Master’s in CSE with a 4.0 GPA, I joined OBJECTSPACE INC as an Associate Engineer to build internal tools using Swing, JDBC, and Java Applets. Next, I joined I2, the world’s premier supply chain management company, as an Advanced Member of Technical Staff. At I2 Technologiees, I implemented the internationalization and localization, visualization of the Large Scale Planner (LSP), an extremely scalable planning tool that is used for forecasting, inventory planning, and supply-demand planning across a connected model, in a time-phased manner. I then worked as a Senior developer at CORVERO NETWORKS, a telecommunications company whose platform integrates application data with a wide variety of disparate applications and presentation devices like PCs, IP phones, wireless phones, and PDAs. Finally, I took a role as a Senior Web Developer at PROTRADE SPORTS INC, a sports entertainment company that uses live market buy/sell activity to establish a predictive market of athletes.

COMPETENCIES

Vision, Leadership, Team Building, E-Commerce, Agile Project Management, Accountability, Action Planning, Active Learning, Analytical Thinking, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Data Analysis Management, Data Collection Management, Data Controls, Design, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long-Term Planning, Managing Ambiguity, Strategic Leadership, User Satisfaction, Customer Satisfaction

Software Architecture & Engineering

OOP, AOP, SOA, SaaS, IaaS, Infrastructure as Code, Distributed Systems, Concurrency, ActiveMQ, Internationalization and Localization, CDN, On-Call Production Support, High Availability, Scalability, Microservices, Cloud-Native, Security & Compliance (PCI DSS, GDPR), Payment Processing Systems, Transaction Authorization Systems, High-Volume Transaction Processing

Engineering Leadership & Organizational Scaling, Strategic Planning & Technical Roadmaps, System Architecture & Large-Scale Distributed Systems, AI/ML, Generative AI, Retrieval-Augmented Generation (RAG), LLM Fine-Tuning, PyTorch, Computer Vision & Cloud Technologies, Cross-Functional Collaboration & Stakeholder Engagement, Agile & Lean Development Methodologies, Hiring, Mentorship & Talent Development, Budgeting, Cost Optimization & Vendor Negotiations

Architecture, Test-Driven Development and Refactoring, Resilient Architecture, Eventual Consistency, Performance, Reliability, and Monitoring of Production Systems, Agile Software Development and Service Delivery, Continuous Integration, Delivery and Deployment, Business Architecture, Program Management, Micro Frontends, Serverless

C/C++, Java, C#, Ruby, JavaScript, jQuery, TypeScript, NodeJS, Python, Chef,React, Angular, HTML5, CSS3, PhoneGap, Responsive Design, Ruby on Rails, J2EE, MVC.NET, NetBeans, Spring, Knockout.js, IIS, Tomcat, Jetty,SQL Server, MySQL, MongoDB, Memcached, Cucumber, RSpec, JUnit, NUnit, Continuous Integration, Test-Driven Development (TDD), Continuous Integration/Delivery (CI/CD), ElasticSearch, Lucene, Hadoop, Kafka, Spark, Data Pipelines,AWS, OCI (Oracle Cloud Infrastructure)
Cloud Architecture & Services: AWS Cloud Architecture, EC2, Virtualization, Docker, Kubernetes, EKS, SNS, SQS, S3, API Gateway,AWS SageMaker

Infrastructure as Code: Terraform, Vault, Prometheus, Grafana, Splunk, New Relic, JProfiler, AppDynamics, Torbit, Dynatrace, ELK, Fluentd, Gradle, Maven, Spring Boot, Kafka, Zookeeper

AI/ML & Personalization: LLMs, Deep Learning, NLP, Fraud Detection

Security & Fraud Detection: AI-driven Risk Assessment, Identity Verification, Anomaly Detection

AI & Machine Learning Cloud Certifications

📌 Generative AI with Large Language Models – 2024
📌 Introduction to Generative AI for Software Development

📌Generative AI for Everyone – 2024 

📌 LLM Agent MOOC (UC Berkley) – 2024
📌Advanced LLM Agents MOOC (UC Berkley)- 2025
📌 Machine Learning (Stanford) –  2016

📌 Machine Learning Specialization (Stanford) -2025

📌 AWS Certified Cloud Practitioner – 2015

📌 Professional scrum master certificate from scrum.org 

EDUCATION

MS in Computer Science, The UTA, TX GPA: 4.0 May 2000


B Tech in Chemical Engineering, The University of Kerala, India August 1996

HONORS AND ACTIVITIES

Sun Java 1.4 Certified Programmer


Member of Tau Beta Pi, Honor Society for Engineers
           

Member of Phi Beta Delta, Honor Society for International Scholars.

Sample Distributed systems and tradeoffs

Cafepress custom Search written in 2006 – indexer took ~13 hours for indexing cafepress catalogue and was later reduced  to 9 hours optimizing queries and using hadoop/map reduce.It was an offline indexing system.It was modified to handle real time updates by using message queues to capture updates and update index. indices were sharded across servers to improve performance.Search service was a multi layer service where requests were send to an aggregator service layer which was scattered to search slaves .The result was then aggregated result and returned.It was based on BASE and a highly available and performant system with 50-100ms response times.

Cafepress search was migrated to Elastic search a distributed search engine which includes indices that can be divided into shards, and multiple replicas in 2014-2015

Cafepress home grown A/B testing system(collect,analyze,adopt) and a data-driven mentality for all feature lauches for statistically significant  conversion lift  typically running experiemnts for at least 2-4 weeks and statistical significance at least 95%,continuous A/A testing,

Cafepress was modified to a social site with design feed(pull+push),follow designers,smart image upload adding in caching/load balancers(high availability)/sharding

Cafepress website/Workday app is horizontally scalable,secure and capable of handling sudden burst to traffic.Experienced with developing Monitoring and Anomaly detection in orders,microservices,CI,CD, development process optimization,containerization,production support

What is your ideal next job?

I have a breadth of experiences , masters in distributed systems,full stack experience  experience developing search systems,performant front ends ,apis and a passion for technology,architecture,customer friendly ideas,performance,scaling,efficiency. My recent efforts have been to optimize front end technologies but would love to be the entrepreneur employee who’s part of a great mission and has the flexibility to drive the technical/business vision, develop depth and experience in some newer big data frameworks and continue to learn,lead and grow taking on more responsibilities,calculated risks hiring,growing,scaling,inspiring great teams/services.

I suck at interviews .I almost always forget to explain my great experiences and learnings.Its a struggle to expose my knowledge and skills

Sample of work contributed at Cafepress

Github:https://github.com/dimplejoseph/Fuber/
Linkedin: https://www.linkedin.com/in/dimplejoseph

Open source Contributions

https://rubygems.org/gems/cafepress-search/versions/1.0.0

https://github.com/dimplejoseph/Fuber/

Apps

http://www.internetdonkey.com

My Hobbies
I’m a mom of three lovely boys .I love Cooking,dancing,reading and programming with kids

Creativity through Themed Cooking:

Volunteer 

I’m a volunteer for Dev0xx4Kids , a group that teaches kids to program

Women in Tech

Leanin

About me

I’m an accomplished technologist who has successfully hired,grown and lead high performing lean teams/products/services.

I’m also a mom of 3 boys , a Sunday School teacher , Malayalam language teacher .I love programming with kids and applying management principles and story telling to parenting my boys. . I’ve written several IOS apps with kids.I love delivering talks about topics I’m passionate about – tech talks, sermons in church, leading skits for  church Sunday School ,hosting themed parties .I’m known for my desserts and hosting amazing themed parties.I like surprising people and challenging myself to be creative .I’m extremely focused and love going the extra mile to make projects successful . Most of my best work is under stress and overnight.

As a manager/director I have fostered great culture and team dynamics,developed talent while keeping it fun.I’ve hosted tech talks,hackathons, led several team building events , won fun/tech competitions with my team. I love high trust collaborative environments .My fellow engineering team 100% participates at every event whether it was bollywood dancing,hackathon or Diwali or a competition. We strive to be High performing team where we have each others back and love  learning,innovation and growth , team engaged and happy.

I’m a constant learner .Whatever I do whether it’s cooking ,managing or teaching I try to do my best and I love learning.Every time you teach me something I’m ever grateful.I believe everything is possible if you add in the time and effort.

What would people describe me ?

leader, Hardworking,strong willed, focused, smart,kind ,considerate , unique , trustworthy, creative, and passionate

What are my strengths?

Technical leadership,Self aware,Decisive,Innovative,Creative,Inspiring,leadership,Curious,Courage(calculated risk taker),Competent,continuous learner,quick and nimble,team building, negotiation, managing up/down,Team player,results focused,fun

My greatest strength is my passion,persistence,simplifying complex problems . I can also work under tight deadlines under pressure. For example, I was asked to deliver CD.I worked with several teams over 1.5 years setting vision and direction to meet milestones and achieve CD for monolithic Workday app early this year.

I’m a continuous learner ,an entrepreneur employee who’s strongly biased for action and someone who is frugal with company assets as personal assets,ready to fill any role to make the team successful,goal driven,results oriented and loves to inspire,lead and build high performing teams/services.

I’ve stayed with companies through thick and thin and at times where certain decisions were unpopular championing value and vision of the company.I’ve removed roadblocks by simplifying and being decisive and not ashamed to admit failures ,quickly change course with consensus.I’ve propose value of knew concepts like responsive or CD so business value can be increased with little engineering effort.My teams have been happy inspired and ready to move companies to continue to be a team.

What are my weaknesses?

I suck at interviews .I almost always forget to explain my great experiences and learnings and how I could most definitely do what is needed to help companies succeed,

How would your boss describe you

• My boss describes me as someone thoughtful for taking time to make Christmas present for 40 engineers and technical/reliable/knowledgeable for picking us new technologies and always delivering. He can always count on me

How would your colleagues describe you

• My team describes me as thoughtful,knowledgeable as someone who takes initiative and doesn’t shy away from hard problems. My role involves a lot of interaction with Operations, development, support, quality. when things go wrong, each if these seek my input which is humbling. Rather than punting the problem back to the team, I always try to do what I can first. I know operations and team appreciates this.They are also thankful for career development and  mentoring and coaching them

In your career, what achievement were you most proud of?

Moving up to sr director of Engineering at Cafepress.com managing dev/qa/devops teams and the wealth of experience with SEO,integrations,payment,search,promotions,recommendations,AWS migration,hiring and growing distributed team,scaling distributed applications,a/b testing,benchmarking,monitoring,managing conversion funnel and product roadmap is something I’ll treasure.Thirst of knowledge and drive resulted in my name called out by the CEO of cafepress at All hands as a model employee for my work ethic,passion and drive.

What is my management style?

I’m an authentic leader who gives inspires team setting the business vision and technical direction ,I empower teams with resources they need to succeed , provide clear directions and stays pretty hands-off on delegated tasks.I’m ready and available to jump in to offer guidance, expertise, and help when needed.I consider management is a service and love to give and receive constructive feedback.My failures and success,colleagues have taught me me valuable lessons and I continue to learn and improve.I’m aware of the pulse of the team,remove road blocks,guide strategic direction,continuously improve product/team efficiency and love delivering results.My goal is to make sure we deliver company goals with a team that is learning,growing,happy & engaged and not burnt out.I hire diverse skills and talents and enable them to succeed through coaching.I foster a customer centric ,self driven team who upholds the company culture and values. I architect processes, metrics to have clarity of success and continuously improve efficiency.

What is authentic leadership – http://www.forbes.com/sites/kevinkruse/2013/05/12/what-is-authentic-leadership/